Is it possible to order from all over the world ?
Yes, the products for sale in this Internet site can be purchased by the citizens and/or professionals around the world, whether they are private citizens or workers in the sector with VAT registration.
The buyer has the responsibility to judge if the laws present in his own State consider the goods free circulation potentially ordered, and possess the related authorizations to import. Duties or attendant charges possibly requested by the arranged authorities will be extremely borne by the customer, whatever the country where they are demanded.
To allow the express courier of delivering in reasonable times, and does not succumb to delays in deliveries, we suggest you check the correctness of your personal data and to enter with the maximum care all the indications that it will take in order to find the place of the goods delivery. (civic number, internal flat, surname present on the bell, department, section, etc.).
If your Country is not present in the pre-filled list present in the shipping questionnaire, do not hesitate to contact us at [email protected] and we will promptly assist you.
What to do if the site is not working or produced errors or faults while making the order?
Our computer system is constantly under control by softwares and specialized staff that guarantees an excellent protection against any type of threat.
If for any reason, once the payment procedure is concluded, the system fails to confirm you the operation and, if after 24 hours you should not get any confirmation of your purchase via e-mail, please contact us at [email protected] and let us know all your personal and contact data, as well as the amount paid (if paid, the amount of the transaction by payment with credit cards), the transaction number and the order number, as well as a brief description of the actual error occurred, with specifications in relation to the time of the event.
You will be contacted by our operators as soon as possible, in order to clarify and resolve any error.
Which method of payment can I use to pay the merchandise that I want to purchase in the online shop?
Pics Nails has put at the disposal of customers different methods of payment, to try to satisfy any need!
The payment can be made by Bank Transfer, Cash on Delivery (only for Italy), with Pago Bancomat, Postepay or Credit Card (CartaSì, Eurocard MasterCard, Maestro, Visa).
What can I do to buy a product that is not available in the internet site for lack of unity (red line)?
When in the product fiche appears the Red writing Not Available, your product is currently not present in our Stock and therefore it cannot be ordered.
To know the waiting times for the re-availability of the product, you can click the green button on the right "KEEP ME UPDATED" and you will be sent an email when the product will be available again, or you can contact us by writing an email to the address [email protected]
I just made an online purchase in which I would like to add some products, what can I do?
Contact us as soon as possible to the mail address [email protected] to evaluate together the possible procedure to be followed for the change of the purchase.
